FAQ's

EVA Foam 

No Latex or Silicone

The Denneroll products are sold only to Spinal Health Professionals who then on-sell to their patients.

To find at practitioner who will assess you to see if you are a suitable candidate for our products please go to these sites:

If you reside in Australia Please email info@denneroll.com 

If you reside in the USA, Canada or the UK please go to  www.dennerolldocs.com

I am a Spinal Health Professional how do I order/who do I contact if I reside in Australia?

I am a Spinal Health Professional How do I order/contact if I reside in North America?

Email: support@spinalhealthdistributors.ca
https://dennerollspinalorthotics.ca/

I am a Spinal Health Professional, how do I order/who do I contact if I reside in the UK?

Do you ship to PO Boxes in Australia?
 

Is there a credit card Surcharge? 

We accept Visa and Mastercard.
 

Please note: Payments via credit card can only be processed if the credit card is registered in Australia with an Australian billing address.
 

Upon receipt of your parcel, please check that the contents of the parcel matches the contents as described in the enclosed picking ticket (also detailed on the delivery note that would have been emailed to you upon dispatch).

Should an item be missing from your delivery, kindly contact us within 10 days from dispatch or 7 days from receipt to resolve the matter.

Should we not hear from you within 10 calendar days of dispatch, we will accept that the parcel and its contents was delivered correctly.

Please note that items may sometimes be shipped separately, however, all items on a delivery note/picking ticket and shipped on the same consignment+ number/tracking number, should be delivered at the same time.

Once refund has been acknowledged, Please allow up to 7 business days for refunds to appear in your bank account or credit card.

How long does it take to ship an order?

Yes! Go to the App store on your device and look for Denneroll Spinal Orthotics
 

Australian Spinal Health Professionals only. 

For Hands-on Training please see our "Events" Page www.denneroll.com/events 

If you reside outside of Australia please see distributor information above and make contact with appropriate person. 

You are responsible for maintaining the security of your password.

You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password.

PRICING

In the event a product is listed at an incorrect price through due to a typographical error, Denneroll Industries shall have the right to refuse or cancel any order placed for product listed at the incorrect price.

This will also apply to any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Denneroll Industries shall issue a credit to your credit card account for the charges incurred. 

Our product pricing is displayed as excluding GST on our website.

Denneroll Industries primary market is business to business sales. As per the ACCC regulations businesses who sell primarily to other businesses are able to show pricing as ex GST. 

Standard web order processing time is 1-2 business days from the date the order was originally placed.

We only ship to Australian addresses.
 

Upon dispatch of the goods, you will receive an email notification within the following 24 hours with your tracking number. 

If you have concerns about your privacy while visiting our web site please contact us as follows - 
Denneroll Industries International Pty Ltd
Telephone: 1300 659 673
Email: info@denneroll.com